FAQs

We are one of America’s largest product liquidation specialists and our unmatched range of inventory meets the needs of clients worldwide.
We work directly with Amazon and brands and e-commerce sites like their foundries to help them clear excess inventory. Clean up customer returns and excess inventory so we can pass these huge discounts on to our customers. Our Amazon Clearing Trucks are on sale at unbelievably low prices! We also work with dealers who use Ebay, swaps, flea market discounters, auctions and export channels.

You can pay by credit card, Apple Pay or PayPal.
For selected countries we offer payment by invoice or instant bank transfer via Klarna or Billpay.

The credit cards we currently accept are Mastercard, Visa, PayPal, Diners Club, Discover, JCB, MasterPass and Maestro (United Kingdom).

At present, we cooperate with credit card companies and mainly support credit card payment.

We can automatically see what country you're ordering from, so you shouldn’t need to. Doing this helps us get your products to you quickly with minimal customs formalities. If the automatic settings are incorrect for some reason, you can manually change the location (and language, if needed) at the bottom of any webpage.

If you're unsure which size you wear in our running shoes or apparel, take a look at our size guide. It's also located on every product page - just click on the “Size” icon next to the size numbers.

Don't worry: we use Secure Socket Layer (SSL) technology to make your online shopping with us as simple and safe as possible. SSL both encrypts and protects all the data you send us over the Internet. When SSL is activated, a padlock will be shown in the address line on your browser and/or the address will begin not with the usual http but with https . So when you see this, you can sit back and shop with us knowing that all your transactions are totally safe and secure.

There’s absolutely no need to worry here: our online shop incorporates the very latest secure technology. And, to give you further peace of mind we’ve also adopted MasterCard SecureCode, which provides additional protection against unauthorized access to your credit card account.

We're sorry to hear that you're still waiting for your order to arrive. No one likes waiting longer to buy new gear. You can get in touch with us via Contact Us on our website.

We ship to over 50 countries around the world, and are adding more all the time. Should you not find your country of residence on the list at the bottom of the page.

If your shoes get dirty, we recommend brushing them off first to release any dirt. If washing your shoes is needed, it's best to wash them by hand using warm water. Washing your shoes as seldom as possible is recommended.

We'll typically need a little time to process your order, When we send you our confirmation that they have shipped, we’ll also give you the tracking information for your order, including the carrier we are using.
We want you to run on clouds in no time, so the answer is: as quick as we can. Depending on your country and the delivery options there, getting your package should take 10-20 business days. You'll be able to view the your delivery options and delivery date estimates during checkout.

Please read our policy

Once your order has been placed and processed, you will receive a confirmation email once everything has been approved. Credit card or PayPal account will be charged after order is placed

Each item's tag includes washing instructions, and you can also find a handy guide here:

We’ll send you an email confirmation of your order as soon as your payment has been approved.

Of course. If you wish to return items from your order, we'll refund the full purchase price. Products just need to be in original condition and packaging, including socks (must have original packaging intact).

Please read our policy

Our Purchase Confirmation email functions as an invoice. If you need this email re-sent, just let us know. If you have additional invoice needs, just reach out to us. We're happy to help.

It depends on many different factors, such as running style, weight and the surface you run on, but generally shoes (not just Ons) last between 300 - 500 miles (approx. 482 - 800 km) depending on the model and materials used. For example, some of our styles such as the Cloudflash are designed for short, fast runs, so naturally they won’t have the same durability as an all-day shoe.

On comes from Switzerland, so all of our products have been tested throughout different seasons and landscapes. Our shoe finder can help you find the perfect pair for training, racing or your daily commutes. For trail running, our Cloudventure family provides additional grip for wet and rocky runs. Finally, with our Performance Apparel, each product’s page indicates if it is weather resistant, water repellant and so on.

Men’s shoes are designed to accommodate a slightly wider foot while women’s styles offer a slightly slimmer fit. There’s nothing stopping you from purchasing a pair from the opposite sex though, we’d just recommend testing them out first to see how they feel.

We now offer wide sizing in select styles and colors for men and women, available in most countries. To find these styles, simply filter using the Wide Fit filter on the left-hand side of any product listing page.

We've traveled the world to find the best partners to produce every On item.Currently the largest foundries are in Vietnam and China.

The materials used in our running shoes are listed below:
- Upper: Polyester (mostly), but also Polyamide or Cotton Canvas.
- Strobel: Recycled polyester (non-woven).
- Speedboard: Polypropylene (PP) or Pebax
- Midsole: Ethylenvinylacetat (EVA)
- Outsole: Rubber

Please also note we only use vegan fabrics in our footwear.